FAQs


Can I share coffee with my pet?

Absolutely not, coffee is for hooman consumption only. As pets, we do not need it either, we naturally get zoomies.

On a more serious note, if you believe your pet has ingested coffee, please seek veterinary care immediately.

 

How does every purrchase help animals?

We donate to 501c3 organizations that are dedicated to animal welfare. We are currently supporting All About Animals Rescue. This organization is a no kill shelter for dogs and cats. The majority of their animals are from local euthanasia lists.  Please click here to learn more about All About Animals Rescue.

 

What if my product is damaged or has not arrived?

We are so sorry if that is the case. Hoomans run this operation and sometimes things can go wrong. 

Please contact customer support email at - support@purrcolatecoffeeco.com so that we can make it right.

 

Where is my package?

Please check your email for tracking updates, including your spam folder.  If there is a problem or the email is missing, please contact support@purrcolatecoffeeco.com.

 

How long does it take to process my coffee order?

Since the coffee is roasted fresh per order, it takes around 3-4 business days to process before it is dispatched to you. You will receive an email with the tracking details as soon as it is shipped. 

Coffee develops peak flavors around 48 hours after roasting so this way you get to participate in the best that the coffee can offer. 

 

Are you limited to shipping within USA?

We ship to all of USA (including Hawaii and Alaska) and also to Canada.

 

Do you offer free shipping? 

Yes, we are delighted to offer free shipping over all orders that are $30 or more. (within USA)

 

Do you accept returns? 

Unfortunately, we do not accept returns.  We put a lot of effort into purrfecting all of our coffee and merchandise, but if you are at all unsatisfied, please contact customer support at support@purrcolatecoffeeco.com.

 

Can I change my order after it has been placed?

Hmm, that is difficult. Hoomans are still trying to be as purrfect as us and so it might not be possible to make adjustments if the order has been processed.

However, you may reach out to us at - support@purrcolatecoffeeco.com to see if we can do something. 

 

Should I order whole bean or pre-ground coffee?

Our hoomans told us that coffee is best enjoyed when it is freshly ground, so we do recommend buying whole beans and grinding yourself.  However, we realize that not every hooman has a loud scary coffee grinder, so we still offer pre-ground coffee as well.

 

How should I store my coffee and how long will it last?

We recommend that you store the coffee in an air sealed environment that is away from direct sunlight and our fellow furriends. Our bags have a re seal zip designed to keep the coffee safe and fresh within.

Whole bean coffee remains fresh for about 2-4 weeks after roasting however once it is ground, it loses the freshness much faster. 

 

How does the Purrcolate Points Rewards Program work? 

  • You need to sign up to earn points under this program.
  • Points can only be earned on one-time purchases. Points cannot be earned on the recurring coffee subscription program.
  • You earn 1 point for every $1 spent. 
  • 25 referral points are credited once the referred user makes a purchase.
  • Referrals are only valid for new customers.
  • Each new referred customer gets a one-time $2 discount on their first purchase.
  • Redemption of points can be done in increments of 10 points for $1 off.
  • Up to 100 points can be redeemed per purchase for up to $10 off.
  • Any user found guilty of abusing the referral program may have their points terminated and may be ineligible to participate in the future.